Order Changes and Cancellations

Requesting a Change

We begin processing orders as soon as reasonably possible after they are placed. If you need to change an item, update delivery information, or cancel an order, contact us immediately and include your order number. We will make reasonable efforts to accommodate the request, but we cannot guarantee a change once fulfillment, packing, or shipment has begun.

Cancellation Requests

If a cancellation can be completed before fulfillment, we will confirm it and arrange any appropriate refund to the original payment method. If an order has already been dispatched, it normally cannot be cancelled. In that case, please review the Return and Refund Policy and contact us for order-specific guidance.

Order Accuracy

Customers are responsible for checking item selections, quantities, contact details, and delivery details before submitting an order. Prompt communication gives us the best opportunity to help.

Request an order update at service@zaviqen.com.