Order Tracking

Tracking Information

When tracking is available for an order, it is sent using the contact information entered at checkout. In some cases, a carrier may take time to show movement after a shipment label is created or after shipment information is received. This does not necessarily mean the package has been lost or delayed.

Monitoring Delivery

Please monitor tracking updates and any delivery notices from the carrier. If a delivery is missed, a carrier may provide instructions for redelivery, collection, or a further attempt. Customers should follow these instructions promptly where applicable.

Delayed or Missing Shipments

If tracking remains unchanged for an unusual period, or if a shipment appears to be missing after the expected delivery window, contact us with your order number. We will review the available carrier information and advise on the next appropriate step. Carrier investigations can require additional time.

Tracking support: service@zaviqen.com