Return and Refund Policy

When to Contact Us

If an item arrives damaged, incorrect, incomplete, or materially different from its listing, please contact us promptly. Include your order number, a clear description of the issue, and photographs where relevant. We will review the information and explain the available resolution, which may include replacement, refund, return instructions, or another appropriate remedy.

Return Review

Please contact us before sending an item back. Unauthorized returns may not be identifiable or eligible for processing. Where a return is approved, we will provide instructions based on the item and the reason for the request. Items must be returned in the condition required by the instructions, unless the return relates to a verified defect or shipping error.

Refunds

Approved refunds are issued to the original payment method whenever possible. The time for a refund to appear depends on your payment provider. Original shipping costs, return shipping costs, and non-returnable items may be treated differently depending on the circumstances and applicable law. We will explain any relevant details before finalizing a resolution.

Start a request: service@zaviqen.com